- SST's leadership position is a result of
the state-of-the-art technology used to achieve outstanding results for clients.
At SST, we are continuously enhancing our servicing platform. Continued investment
in technology is critical to maximizing client returns.
- Application Development – approximately
half of our technology staff is dedicated to application development, reflecting
our belief that our unique servicing platform is a key differentiator. Our customized
servicing platform allows our staff to use one application, or "desktop,"
across all functions. This application is fully integrated with our call center
telephony ensuring effective and efficient customer service and collection efforts.
Our platform and telephony systems are linked to a single data
source, streamlining information processing and eliminating errors due to conflicting
Our flexible system permits servicing of varying contract
types and different degrees of credit quality, and allows for programming of unique
procedures and client preferences.
- Architecture – we use industry leading
technology components so that we can invest as needed to take advantage of enhancements
without rebuilding from scratch. This allows us to readily extend our capabilities
to service additional asset types.
From our data base and development tools to third-party applications for document
imaging and telephony, our architecture choices are designed to manage active portfolios
of varying size and perform back-up servicing duties on large portfolios.
- Voice Technologies – our integrated
telephony systems illustrate our commitment to providing our staff with the best
tools in the servicing industry. We employ the appropriate call handling strategy
for any given asset quality and client preference - from predictive or preview dialing
for outbound calling to intelligent call routing and IVR for inbound calling. Our
goal is to identify every inbound call and make the best routing decision for effective,
- Disaster Recovery – complete readiness
for any type of disaster or outage is a priority, and we have made significant investments
in both our St. Joseph, Missouri and Joplin, Missouri locations to ensure our preparedness.
In our Joplin office, we have built a fully redundant data center and non-production
recovery infrastructure. Thus, either site can support the workload of the other
in disaster recovery mode.