In 2005, SST expanded its asset servicing capability to third-party credit card servicing.

Our value added...

• SST's world class call center is supported by a feature rich Interactive Voice Response Unit (IVRU).
• Using a touch-tone telephone, cardholders have immediate access to:
  • Account information, including their last number of payments and transactions
  • Card activation
  • Security support
    
    
• Our IVRU system is custom-designed to meet the needs of our clients and is in both English and Spanish.
  
  
• Incoming call distribution.
• Our phone system answers the calls and queues them for the next available collections specialist.
  
  
• Our collections specialists are trained to handle the full range of questions that arise.
• Questions include:
  • Balance and status inquiries
  • Complex payment disputes
  • Authorizations or liability for charges
    
    
• Our proprietary, custom-tailored, online servicing system provides our collection specialists with point and click access to client specific product profiles.
  
  
• Custom call center support.
  Our collections specialists are capable of providing client specific custom call center support including:
• Card activation
• Application inquiries
• Pre-sales call campaigns
  
  
• Call center incentive program.
  As part of our effort to promote exceptional performance, SST has performance-based call center incentives. The program rewards collectors for the quality and quantity of their work. Associates earn individual incentives based on monthly performance.
  
  
• Correspondence center.
  Our correspondence center handles all written correspondence from our client's cardholders.
  
  
• Documents are:
• Date and time stamped upon pick-up from our lock box facility.
  
  
• Prioritized by order of importance, based on whether the response to the cardholder can be accomplished via a standard system letter or if it requires additional research
  and a custom response.
  
  
• SST utilizes the latest technology including US Mail planet codes to help in the tracking of outbound and inbound mail; this enables SST to optimally manage its processing of payments and collections.
  
  
• Retrievals & chargebacks.
• SST clients can rely on our highly trained and experienced service team for comprehensive retrieval and chargeback support. SST utilizes the powerful processing systems of TSYS® to:
  
  
  • Initiate, track and create audit trails on all requests
  • Generate Chargeback and Retrieval MIS Reports
    
    
• Our department objective is to ensure our client's cardholders' needs are being met while limiting our client's risk of financial losses