Credit Card
In 2005, SST expanded its asset servicing capability to third-party
credit card servicing.
We support the following products and services:
- Traditional MasterCard® and Visa®
Turnkey servicing solutions for all traditional MasterCard® and Visa® card
products
- National debit cards
- Non-prime credit card
- On average, these cardholders call in 5 to 7 times more than the average cardholder,
tend to be at or near their credit limit, and have just one credit card. At SST,
we tailor our services to meet these cardholders’ increased urgency and sensitivity.
- Turnkey servicing solutions to manage the unique operational and servicing requirements
of non-prime cardholders, including insight/expertise in
– The application process
– Card collateralization — We can track the receipt
and non-receipt of the deposit amount
– Customer service — Tailor service to meet the demands
of
• Non-prime cardholders
• Cardholders with emerging or recovering credit
– Multilingual Support - SST has Spanish speaking servicers
and collectors to support non-English speaking cardholders
– Collections administration—
• Cardholder education
• Overlimit and delinquency scrutiny
• Skip tracing
– Risk management — Non-prime credit card programs
have a unique risk profile. Although the credit limits are smaller than in the prime
business, there is significant exposure to:
• Overlimit balances
• Application and payment fraud
• Below-the-floor transactions
• Cardholder disputes
• Cardholder chargebacks
SST minimizes clients’ risk with our
use of effective collection
approaches, behavioral/dialer strategies and, most importantly,
risk management experience.
Private label cards
• Turnkey servicing solutions to financial institutions,
major
retailers and Internet companies offering private label
credit cards.
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